Frequently asked questions

Yes, on many items. Our order tracking page says we provide free shipping for the majority of our lightweight items, delivered through our courier partners. Whether a particular product ships free is shown on that product's listing. For anything not covered, check the listing or email support@anycostore.com before you order. More delivery information is at /pages/order-tracking.

We advertise 24-hour dispatch through our shipping partners: Fastway Couriers, Australia Post, Toll Group, Couriers Please and TNT Australia. Once your parcel is on its way, the courier provides an estimated delivery date for reference. Delivery can sometimes take longer than expected for various reasons. If you have a question about your delivery, email support@anycostore.com.

Log in to your Anyco account to track your order, or contact us at support@anycostore.com. The courier provides the estimated time of arrival (ETA) for reference. Sometimes delivery takes longer than expected for various reasons, so if your parcel hasn't arrived by the ETA, get in touch and we'll help. See /pages/order-tracking for more.

Make sure your address and contact number are correct and current. We can't deliver to PO Boxes, GPO Boxes or Mail Bags, and we take no responsibility for items sent to old addresses. If the order is going to a business, include the business name in the address. Please also make sure someone is available to receive the package on the expected delivery date.

Yes, as long as it hasn't been dispatched yet. If you change your mind before your order arrives, we accept cancellations at any time before dispatch. Email support@anycostore.com as soon as possible. If your order has already shipped, our change-of-mind returns policy applies instead. See /pages/returns.

Tell us within 24 hours if the box or item arrives damaged. Send a photo or video showing the damage to support@anycostore.com. Our team will review it and send you the next steps. The courier company will collect and assess damaged items, and you'll be entitled to a refund or replacement. If the parcel was damaged in transit, we arrange the refund or replacement once the courier has finished investigating the claim.

Contact us at support@anycostore.com and we'll follow it up with the courier. Once the courier has investigated and deemed the parcel lost, we'll process a refund or replacement. To check where your parcel is first, log in to your Anyco account or use the courier's ETA. Delivery can sometimes take longer than expected. More information is at /pages/order-tracking.

Yes. Our change-of-mind policy covers you if you change your mind, the item doesn't suit its original purpose, or you bought it by mistake. Returned products must be in their original packaging and in new condition, or the refund may be denied. The refund is the purchase price less the initial shipping and handling charges and a 5% administration fee. See /pages/returns.

Contact our customer care team straight away and attach a photo or video of the problem. Our team will assess it and tell you what to do next. For minor issues, we may give you instructions to fix it or send spare parts. For major issues, we'll send a replacement right away without collecting the faulty item. Want a refund instead? Email support@anycostore.com first so we can explain how to return it.

Every item we sell should be fit for the general or specific purposes in its listing. If it isn't, report it to our customer support team within 14 days of delivery to your address, and we can replace or refund it. Include a photo or video of the item's condition. The product needs to be unused and in its original packaging. See /pages/returns.

Email support@anycostore.com with your warranty claim. Before you send anything back for a replacement or refund, a member of our team needs to verify your claim. To do this, send photos of the product and its packaging box. If goods arrive damaged or defective, photos are also required for verification. The full terms are at /pages/warranty-and-refunds.

It depends on the fault. A significant failure entitles you to a replacement or refund. For a minor defect, we may repair the product. If you'd rather keep an item with a minor fault, we can offer a partial refund. If a serious failure can't be fixed, or a replacement isn't available, we'll replace the item or refund the full purchase price. See /pages/warranty-and-refunds.

Yes. Anyco Pty Ltd is registered for GST, and prices on this website are shown in Australian dollars (AUD) including GST. If you have a question about pricing or a tax invoice, email support@anycostore.com.

Registered businesses can apply to buy our products at trade prices and resell them. Email support@anycostore.com with the subject "Wholesale application". Include your business name, ABN or NZBN, contact details, where you sell, the categories you're interested in and your expected monthly volume. We review every application and reply with next steps, pricing and order instructions. See /wholesale.

Distributors buy in bulk at wholesale prices and hold the stock themselves. The minimum order is 10 units per SKU or $1000, though this can vary by product type. Payment is due 3–7 business days after order confirmation. Inspect your goods when they arrive and report any defects within three days. Read the full terms and apply at /pages/become-a-distributor.

You list our products on your registered selling channels, using our images, titles and descriptions. Send us your orders with our CSV order template, and we ship directly to your customers. Products are dispatched from our international warehouse, and shipping takes 10–15 days. You choose prepaid or 3–7 day payment terms. Read /pages/dropshipping-terms-and-conditions before applying.

Affiliates earn a 6% commission on sales made through their unique affiliate link. You can share your link in emails, blog posts or webinars. Our 30-day tracking cookie gives referred visitors plenty of time to buy. It's free to join, there's no minimum sales requirement, and you'll get banners, creatives and a product data feed. Learn more at /pages/affiliate-program.

We work with manufacturers, brand owners and authorised distributors of consumer products. Email support@anycostore.com with the subject "Supplier application". Include your company details, product catalogue, wholesale price list, minimum order quantities, lead times and any Australian or New Zealand compliance certificates. We review products for fit, price and compliance before agreeing terms. See /suppliers.

Yes. We partner with a range of online marketplaces in different countries, from large global platforms to niche e-commerce sites. We're looking for partners committed to offering quality products and excellent customer experiences. If you run a marketplace and would like to stock our range, email support@anycostore.com or see /pages/explore-partnership.